Client Portal
Use our service desk to manage all your IT support requests.
Your requests are automatically assigned to the appropriate technician and you are kept updated via email on the progress of your request.
Within the portal you can:
Lodge requests for support
View and track the progress of support requests
Search the knowledge base to see if an issue has occurred before and how it was resolved
Quick Support
Run this simple program on your computer to allow instant "attended" support.
You will need to provide the TeamViewer ID and password to allow the connection.
Agent
The agent allows us to provide our clients with on-the-spot 'unattended' support, quickly and cost effectively, as we have removed the need for travel.
By creating a secure connection to your computer we can immediately see what you're seeing and troubleshoot the problem. To allow management and control simply contact us to install the Ramkey "NINJA" agent.
This will allow our system engineers to start protecting your computer with live audits, inventory and monitoring, desktop policy management, antivirus/endpoint security, automated backups and much more.
Support Request
Raise a ticket! Our friendly staff are ready and awaiting any requests.
